What managed IT means for a Chattanooga office
Managed IT is ongoing care for the technology your office depends on every day — workstations, Microsoft 365, backups, endpoint security, and a helpdesk that answers when something breaks. For professional offices in Hamilton County, that usually means law, accounting, insurance, and property management firms with roughly 8–25 users: no full-time IT on staff, right-sized for a named owner instead of a distant helpdesk queue.
Wright IT Services, LLC is a named-owner practice. You work with Dave Wright — the same person who scopes the plan, documents the environment, and drives from Red Bank when remote isn’t enough. Coverage focuses on Chattanooga, Red Bank, Hixson, East Ridge, East Brainerd / Gunbarrel, and Ooltewah (roughly a 30–40 minute onsite radius), with farther sites by arrangement.
Many Hamilton County offices already sit on EPB fiber or are planning the move. Faster internet does not fix unmanaged patching, untested backups, or MFA gaps — it just makes the office more dependent on systems that still need day-to-day ownership. Managed IT is that ownership, written down, with a monthly number that stays put after assessment.
What’s included
After assessment, the managed IT plan typically covers:
- Workstation monitoring and patching so known gaps don’t sit for weeks
- Endpoint detection and response (EDR) on supported devices
- Microsoft 365 administration — users, mailboxes, licensing hygiene, and basic security posture
- Backups with calendar restore tests (not “hope and a sync icon”)
- Unlimited remote helpdesk during published coverage hours
- Local onsite across Chattanooga when the job needs hands on hardware
- A quarterly review so priorities stay aligned with how the office actually works
Exact tools (RMM, EDR, backup platform, Microsoft 365 security features) are named in your written plan once licensed for your environment. Onboarding is a one-time quote. Projects such as migrations, rebuilds, or major build-outs are scoped separately — not slipped into the monthly number. Hardware purchase, cabling, and after-hours onsite emergencies are quoted when needed.
Who this is built for
Professional offices without a full-time IT person are the core fit: attorneys who cannot afford a dead document system the morning of a hearing; accountants who live in Outlook and shared workpapers through tax season; insurance agencies juggling agency management software and client portals; property managers coordinating leases, maintenance vendors, and cloud file shares.
Wright IT is a named-owner practice — you work with Dave, not a rotating queue or a claimed always-on multi-technician NOC. Coverage hours are business hours Eastern, Monday–Friday, with a written after-hours emergency path when the agreement calls for it. Coverage when Dave is already onsite elsewhere or unavailable is answered plainly in the homepage FAQ.
How an engagement works
- 20-minute assessment call. Systems, pain points, user count, and fit — no pitch deck. Prefer phone at (423) 281-0142, or the form on the homepage (no PHI or passwords).
- Written plan. Scope, monthly figure, onboarding quote, and what’s in vs. quoted separately.
- Onboard. Document the environment, deploy monitoring and EDR, address urgent gaps, and confirm backup restore paths.
- Monthly care. Proactive patching and monitoring, helpdesk, onsite when remote isn’t enough, and a quarterly review.
To de-risk the start, Wright IT offers a written 90-day pilot or month-to-month engagement to prove fit first. Once fit is clear, ongoing managed care is usually a 12-month term — details in the written agreement.
Pricing without the runaround
Managed IT uses one flat per-user monthly rate. The published figure and a simple seat example live in Pricing on wrightitservices.com — kept in one place so it isn’t repeated on every page. Scope is confirmed after assessment; then that monthly number stays put. Onboarding and projects remain separate quotes.
Not ready for full managed care yet? Ask about the one-time $495 Backup Reality Check — an honest look at what is backed up, whether a restore works, and a short written findings note, with a clear path into managed IT afterward.
Why local onsite still matters
Remote-first is faster for most support calls: password resets, mailbox rules, software installs, and many Microsoft 365 fixes. Some problems still need hands — failed hard drives, flaky switches, printer paths that only break in the office, or a workstation that won’t come back after a bad update. When that happens, Dave drives from Red Bank. Same person who wrote the plan; same number that picks up.
Background that shapes the work: Arctic and statewide government network support under rotational and high-stakes conditions, plus education through Red Bank High School, Chattanooga State (A.A.S.), and MTSU (B.S. Computer Information Systems). CJIS Level 4 Security Awareness (expires Dec 2026). Homecoming to Chattanooga means building Wright IT for Hamilton County offices that want a named owner instead of a queue.
How to start
Call (423) 281-0142 or request a free 20-minute assessment. Named references publish after clients agree. Prefer a conversation first? That call is the right next step.